FAQ

Yes! Each kit will include an arrival and departure letter.

If you would like to customize your own letters, you will also have access to printable templates in The Elfin Hub.

Yes! Each season features ALL BRAND NEW IDEAS...and we custom design oodles of props that you won't find anywhere else!

The basic kit will accommodate ONE elf.

If you have TWO elves, you will want to add the supplies for an extra elf at checkout.

No, the elf is NOT INCLUDED, you will need to provide your own elf.

The basic kit is designed for up to 3 children. If you need supplies for additional children beyond 3, you can add additional supplies from our shop.

Absolutely! We've made the process effortless by ensuring you have access to all
instructions and materials every step of the way.

Each kit includes daily QR codes with photos and step-by-step instructions for quick and easy setup.

Plus, you’ll unlock The Elfin Hub, your go-to resource for detailed instructions, tips, tricks, and printable templates to make the season even more magical!

Shipping is FREE - anywhere in the US!

We begin shipping in July!

If you pre-order your kit before July, it will ship in July.

If you purchase your kit after July, it will ship within 1-2 business days after receiving payment.

We want you to love your purchase - if you’re not completely satisfied, returning it is simple!

EASY RETURNS

Please contact us to start the return process.

You have 30 days from your purchase to return your item.

Please ensure that it is in the same condition as when you received it, and we will take care of the rest.

REFUND PROCESS

Once we receive your return, we’ll quickly inspect it and process your refund.

Your refund will be issued to the original payment method. For credit cards, it may take 5-10 business days to reflect on your statement.

A FEW THINGS TO NOTE

We do ask that you cover the return shipping costs.

If the item is damaged or returned after 30 days, we won’t be able to process a refund.